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Pri­va­cy Policy

Pri­va­cy Policy

Last updat­ed 12th Sep­tem­ber 2023

Wel­come to the Gor­dian Solu­tions pri­va­cy notice.

This pri­va­cy notice pro­vides infor­ma­tion on how Gor­dian Solu­tions Lim­it­ed (trad­ing as Gor­dian Solu­tions) col­lects and process­es your per­son­al data when you vis­it our web­site to post an enquiry, sign up for a newslet­ter or pur­chase a prod­uct or service. 

It is impor­tant that you read this pri­va­cy notice togeth­er with our web­site pri­va­cy pol­i­cy which con­tains more detailed infor­ma­tion about our data pro­cess­ing and can be accessed here.

Impor­tant infor­ma­tion and who we are

Gor­dian Solu­tions Lim­it­ed is the con­troller and respon­si­ble for your per­son­al data. 

Our full details are:

Full name of legal enti­ty: Gor­dian Solu­tions Limited

Name of Data Pri­va­cy Man­ag­er: Paul Dallibar

Email address: paul.​dallibar@​gordiansolutions.​co.​uk

Postal Address: Bol­ney Place, Cow­fold Road, Bol­ney, Hay­wards Heath, West Sus­sex RH17 5QT

Tele­phone num­ber: 01444 248875

This web­site may include links to third-par­ty web­sites, plug-ins and appli­ca­tions. Click­ing on those links or enabling those con­nec­tions may allow third par­ties to col­lect or share data about you. We do not con­trol these third-par­ty web­sites and are not respon­si­ble for their pri­va­cy state­ments. When you leave our web­site, we encour­age you to read the pri­va­cy notice of every web­site you visit.

1. The data we col­lect about you

Whilst you use our web­site we may col­lect, use, store and trans­fer infor­ma­tion that is per­son­al­ly iden­ti­fi­able. Below describes the infor­ma­tion we collect:

Iden­ti­ty Data, includes first name, maid­en name, last name, user­name, title, date of birth and gen­der.

Con­tact Data, includes billing address, deliv­er address, email address and tele­phone numbers

Finan­cial Data, includes bank account and pay­ment card details

Trans­ac­tion Data, includes details about pay­ments to and from you and oth­er details of prod­ucts and ser­vices you have pur­chased from us

Tech­ni­cal Data, includes inter­net pro­to­col (IP) address, your login data, brows­er type and version

Pro­file Data, includes your user­name and pass­word, pur­chas­es or orders made by you, your inter­ests, pref­er­ences, com­ments and sur­vey responses

Usage Data, includes infor­ma­tion about you and how you use our web­site, prod­ucts and services

Mar­ket­ing and Com­mu­ni­ca­tions Data, includes your pref­er­ences in receiv­ing mar­ket­ing from us and our third par­ties and your com­mu­ni­ca­tion preferences

We col­lect data about you when direct­ly inter­act with us and may give us your iden­ti­ty, con­tact and finan­cial infor­ma­tion by fill­ing in forms or by cor­re­spond­ing with us by post, phone, email or oth­er­wise. This includes per­son­al data you pro­vide when you:

  • Apply for our services
  • Request mar­ket­ing to be sent to you
  • Com­plete our questionnaires
  • Make a pay­ment through our web­site; or
  • Give us some feedback

2. How we use your per­son­al data

We will only use your per­son­al data for the pur­pose for which we col­lect­ed it which include the following: 

To reg­is­ter you as a new customer.

To process and deliv­er your order.

To man­age your rela­tion­ship with us. 

To enable you to par­tic­i­pate in a prize draw, com­pe­ti­tion or com­plete a survey.

To improve our web­site, products/​services, mar­ket­ing or cus­tomer relationships. 

To rec­om­mend prod­ucts or ser­vices which may be of inter­est to you.

3. How we share your per­son­al data

We may share your per­son­al data with oth­er com­pa­nies in line with the pur­pos­es list­ed above. In all cas­es, we have con­tracts and agree­ments in place to ensure your infor­ma­tion is pro­tect­ed and not used for any oth­er pur­pose than those list­ed above. Com­pa­nies that we share infor­ma­tion with are:

  • Oth­er com­pa­nies with­in our group where applicable
  • Com­pa­nies involved with the design, host­ing and main­te­nance of the web­site and our email and IT systems
  • Com­pa­nies pro­vid­ing us with mar­ket­ing services
  • Com­pa­nies involved in ful­fill­ing your order if applicable

4. Inter­na­tion­al transfers

We may trans­fer, store and process your per­son­al data out­side the UK. Where infor­ma­tion is trans­ferred out­side of the EEA we ensure that appro­pri­ate safe­guards are in place to pro­tect your infor­ma­tion to the same or an equiv­a­lent lev­el as would be found in UK and EU data pro­tec­tion leg­is­la­tion. The safe­guards we use are:

  • Ensur­ing the coun­try is the sub­ject of an EU ade­qua­cy deci­sion; or
  • Ensur­ing the com­pa­ny is a mem­ber of an ade­quate. Legal­ly-bind­ing scheme such as the EU-US Pri­va­cy Shield; or
  • Ensur­ing the con­tract includes ICO-approved mod­el con­tract claus­es; or

Ensur­ing the organ­i­sa­tion is sub­ject to ICO-approved bind­ing cor­po­rate rules or an ICO-approved code of conduct

5. Your legal rights

Under cer­tain cir­cum­stances, you have rights under data pro­tec­tion laws in rela­tion to your per­son­al data includ­ing the right to receive a copy of the per­son­al data we hold about you and the right to make a com­plaint at any time to the Infor­ma­tion Com­mis­sion­er’s Office, the UK reg­u­la­tor for data pro­tec­tion issues (www​.ico​.org​.uk).

If you wish to exer­cise any of the rights set out below, please con­tact us.

You have the right to:

Request access to your per­son­al data (com­mon­ly known as a ​“data sub­ject access request”). This enables you to receive a copy of the per­son­al data we hold about you and to check that we are law­ful­ly pro­cess­ing it.

Request cor­rec­tion of the per­son­al data that we hold about you. This enables you to have any incom­plete or inac­cu­rate data we hold about you cor­rect­ed, though we may need to ver­i­fy the accu­ra­cy of the new data you pro­vide to us.

Request era­sure of your per­son­al data. This enables you to ask us to delete or remove per­son­al data where there is no good rea­son for us con­tin­u­ing to process it. You also have the right to ask us to delete or remove your per­son­al data where you have suc­cess­ful­ly exer­cised your right to object to pro­cess­ing (see below), where we may have processed your infor­ma­tion unlaw­ful­ly or where we are required to erase your per­son­al data to com­ply with local law. Note, how­ev­er, that we may not always be able to com­ply with your request of era­sure for spe­cif­ic legal rea­sons which will be noti­fied to you, if applic­a­ble, at the time of your request.

Object to pro­cess­ing of your per­son­al data where we are rely­ing on a legit­i­mate inter­est (or those of a third par­ty) and there is some­thing about your par­tic­u­lar sit­u­a­tion which makes you want to object to pro­cess­ing on this ground as you feel it impacts on your fun­da­men­tal rights and free­doms. You also have the right to object where we are pro­cess­ing your per­son­al data for direct mar­ket­ing pur­pos­es. In some cas­es, we may demon­strate that we have com­pelling legit­i­mate grounds to process your infor­ma­tion which over­ride your rights and freedoms.

Request restric­tion of pro­cess­ing of your per­son­al data. This enables you to ask us to sus­pend the pro­cess­ing of your per­son­al data in the fol­low­ing sce­nar­ios: (a) if you want us to estab­lish the data’s accu­ra­cy; (b) where our use of the data is unlaw­ful but you do not want us to erase it; © where you need us to hold the data even if we no longer require it as you need it to estab­lish, exer­cise or defend legal claims; or (d) you have object­ed to our use of your data but we need to ver­i­fy whether we have over­rid­ing legit­i­mate grounds to use it.

Request the trans­fer of your per­son­al data to you or to a third par­ty. We will pro­vide to you, or a third par­ty you have cho­sen, your per­son­al data in a struc­tured, com­mon­ly used, machine-read­able for­mat. Note that this right only applies to auto­mat­ed infor­ma­tion which you ini­tial­ly pro­vid­ed con­sent for us to use or where we used the infor­ma­tion to per­form a con­tract with you.

With­draw con­sent at any time where we are rely­ing on con­sent to process your per­son­al data. How­ev­er, this will not affect the law­ful­ness of any pro­cess­ing car­ried out before you with­draw your con­sent. If you with­draw your con­sent, we may not be able to pro­vide cer­tain prod­ucts or ser­vices to you. We will advise you if this is the case at the time you with­draw your consent.

No fee usu­al­ly required

You will not have to pay a fee to access your per­son­al data (or to exer­cise any of the oth­er rights). How­ev­er, we may charge a rea­son­able fee if your request is clear­ly unfound­ed, repet­i­tive or exces­sive. Alter­na­tive­ly, we may refuse to com­ply with your request in these circumstances.

What we may need from you

We may need to request spe­cif­ic infor­ma­tion from you to help us con­firm your iden­ti­ty and ensure your right to access your per­son­al data (or to exer­cise any of your oth­er rights). This is a secu­ri­ty mea­sure to ensure that per­son­al data is not dis­closed to any per­son who has no right to receive it. We may also con­tact you to ask you for fur­ther infor­ma­tion in rela­tion to your request to speed up our response.

Time lim­it to respond

We try to respond to all legit­i­mate requests with­in one month. Occa­sion­al­ly it may take us longer than a month if your request is par­tic­u­lar­ly com­plex or you have made a num­ber of requests. In this case, we will noti­fy you and keep you updated.

We try to respond to all legit­i­mate requests with­in one month. Occa­sion­al­ly it may take us longer than a month if your request is par­tic­u­lar­ly com­plex or you have made a num­ber of requests. In this case, we will noti­fy you and keep you updated.